1. Overview
This Refund Policy explains how refunds are handled for services purchased through our website. By purchasing our services, you agree to this Refund Policy.
We provide digital and custom IT services, including software development, web development, AI & SaaS solutions, technical consulting, and maintenance services.
2. Nature of Services
All services we offer are custom, digital, and delivered electronically.
Because of this nature:
- Services begin based on client requests and specifications
- Work time and resources are allocated immediately after confirmation
As a result, refunds are limited once work has started.
3. Right of Withdrawal (EU Customers)
Under EU consumer law, customers normally have a 14-day right of withdrawal.
However, by purchasing our services, you explicitly agree that:
- The service may begin immediately after purchase
- You acknowledge that once the service has started, you lose the right of withdrawal
This consent is required and recorded during checkout.
4. Refund Eligibility
Refunds may be issued only under the following conditions:
- The service has not yet started
- A refund agreement was explicitly made in writing before purchase
- We are unable to deliver the agreed service due to our fault
Once work has started, refunds are not provided.
5. Non-Refundable Services
The following are non-refundable:
- Custom software development
- Web development projects
- AI & SaaS development
- Consulting sessions already delivered
- Maintenance or optimization work already performed
- Any digital service once work has commenced
6. Partial Refunds
Partial refunds may be considered only if:
- The project is terminated early
- A written agreement allows partial refunds
- Payment milestones were defined in advance
Any completed work remains payable.
7. Refund Processing
If a refund is approved:
- The refund will be processed to the original payment method
- Refunds are handled via Stripe or the original payment provider
- Processing time may take 5–10 business days, depending on your bank
8. Chargebacks & Disputes
Before initiating a chargeback, please contact us directly.
Unauthorized or abusive chargebacks may result in:
- Service suspension
- Account termination
- Loss of future service access
9. No Physical Returns
We do not sell physical products.
There are:
- No returns
- No shipping
- No exchanges of physical items
All services are delivered digitally.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time.
Updates will be posted on this page with a revised effective date.
11. Contact Information
For questions regarding refunds or this policy, please contact us:
Email: ameurelmoukh04@gmail.com